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AlgOR
(Algorithms On Request) service. Description and request form.

AlgOR is a free service, with which we respond (as flexibly as possible) to the customer's request regarding the implementation of programming support for new devices into the current control program. This service can be used also to ask for new features of the control program.

AlgOR process is simple:

  • You send to us a request for complete support of not-yet-supported device in the control program (when it's possible, please supply a sample of the device too).
  • We will confirm receiving of your demand immediatelly, together with information about schedule of our work, expected deadline of solution and about suitable programming adapter(if is needed) .
  • After completion, we will inform you that the newest version of the control program is available.

If your full satisfaction isn't possible (technically impossible to implement, very expensive implementation, programming specification isn not available, ...), we will promptly contact you and propose other suitable solutions.

Notes:

  • AlgOR service is free of charge, therefore isn't possible to claim it.
  • We endeavour to serve you quickly, but we can't guarantee that all AlgOR requests will be satisfied immediately.
  • We reserve the right to set priority of jobs according to requests from all user.
  • AlgOR service is related to the all ELNEC programmers, but users of the multiprogrammers will be served before users of single-site universal progammers.
  • We promise to work on the best-effort basis.
  • use please One AlgOR form for one request only. If used for more chips, we will accept first listed chip only.
  • we understand the non-answered questions have unimportant weight for you.

Please use the following form to request to add an unsupported device into the control program or to request to add/change some feature of the control program. Fill out this form completely to provide us all necessary information about the chip you want to be supported. A complete form will receive higher priority than an incomplete form. The work may be delayed or stopped if a sample can't be supplied.

Fields marked with an asterisk (*) are required.

Contact information
Kind of AlgOR request:*
needed preliminary information about ability to program requested chip and suitable programming adapter
serious need for the programming of this chip
unconditionally need to be this chip supported (order of SW update)
  I agree to share development/manufacturing costs (if applied - subject of agreement)
Information about project, where the programmable chip will be used (Info):
Project name, application:
(phone or MP3 player, ...)
End customer name or web site:
End customer contact name:

phone:

e-mail:

Volume estimation totally:*
Comment:
Volume estimation weekly:
Chips(s) will be programmed:
Information about sender of AlgOR form:
Customer (company name):*
Address:
City:
ZIP:
Country:*
Title:
Contact person given (first) name:*
Contact person surname (last name):*
E-mail (Please read this info): *
Confirm E-mail: *
Sender of AlgOR form is: *
end user of programmed chip (manufacturer, laboratory)
programming center or EMS provider, which want to program the chip for end-customer
distributor of Elnec, that place request on behalf of other company
Information about company, that will be program the chip.
Please complete this: *
chips will be programmed by sender of this AlgOR form *
chips will be programmed by other company: *
 
Company name or web site:
Contact to company, name:
phone:
e-mail:
Information about programmer(s) you want to use:
Programmer (type/modification):*
Where did you buy the product:* distributor:
ELNEC directly
other:        
I haven't Elnec programmer yet (if checked, 4 next folowing items aren't required)
Date of purchasing: (DD-MM-YYYY) *
Date of sending registration card: (DD-MM-YYYY)* Sent
Not sent
Serial number(s) of programmer(s) (Info):*
Version of control program PG4UW:*
Information about programmable chip, you want to be supported
Chip type (full name, prefix/suffix including):*
Vendor/Manufacturer (see vendor logos):*
Package (DIL40, PLCC44, SOIC20, ...):*
The way of chip programming:*
Requested deadline of solution (DD-MM-YYYY)
Did you verify, the latest version of software (2.86d) doesn't support the device you want to be supported?* Yes
No - check now
Sample of the chips are available? * Yes (I'm sending it; note)
Yes
No, will be available (DD-MM-YYYY):
    

I read THIS INFORMATION about sample chips *
Notes to request

Description of requested change in control program. Enter please feature you want to the program will have.



 Send me a copy of this form on my E-mail
 All information provided above are correct at the time of sending of this request.
Finish

Please enter control code from picture*

If control code isn't readable for you, please refresh image.


 I have read and agree to the privacy statement

  

Note:

  • in the case of sending samples, please attach to the package this declaration for customs: "Free sample(s), not for commercial sale. Value for customs purposes only: $10US" Of course not needed for EU contries.



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