Problem report

Please use this form if any problem occurs while working with any programmable device and ELNEC programmers. Fill out this form completely to provide as much information as is available to help solve your problem. A complete form will be given priority over an incomplete one. A solution to the problem may be delayed if we don't have a sample device.

Maybe you think the form is too long and some questions are unnecessary. Look please at the form from different point of view:

• it take no more than 10 minutes to complete this form
• the question are asked to serve also as a simple troubleshooting guide. During the filling out the form you might found the reason of the problem. Typical example is a question: "Do you have installed latest version of control program?"
• if you inform us about the error by one sentence, it is 99% insufficient. The additional questions are necessary to ask, many times in the range of Device problem report form.
• we are really very sorry, but none of Elnec staff have telepathy capability. Another words, none of us is able to solve or to simulate a problem, without known the circumstances, when and how the problem arise

Fields marked with an asterisk (*) are required.

Basic information

Subject (title of problem):*
Information about customer:
Customer (company name):
Address:
City:
ZIP:
Country:*	Please select... --------------------------- AfghanistanAland IslandsAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAnonymous ProxyAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAsia/Pacific RegionAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBrunei DarussalamBulgariaBurkina FasoBurundiCambodiaCameroonCanadaCape VerdeCayman IslandsCentral African RepublicChadChileChinaColombiaComorosCongoCongo, The Democratic Republic of theCook IslandsCosta RicaCote D'IvoireCroatiaCubaCyprusCzech RepublicDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEthiopiaEuropeFalkland Islands (Malvinas)Faroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard Island and McDonald IslandsHoly See (Vatican City State)HondurasHong KongHungaryIcelandIndiaIndonesiaIran, Islamic Republic ofIraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKorea, Democratic People's Republic ofKuwaitKyrgyzstanLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyan Arab JamahiriyaLiechtensteinLithuaniaLocal webLuxembourgMacauMacedoniaMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesia, Federated States ofMoldova, Republic ofMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNetherlands AntillesNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorthern Mariana IslandsNorwayOmanPakistanPalauPalestinian Territory, OccupiedPanamaPapua New GuineaParaguayPeruPhilippinesPolandPortugalPuerto RicoQatarReunionRomaniaRussian FederationRwandaSaint Kitts and NevisSaint LuciaSaint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSatellite ProviderSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth KoreaSpainSri LankaSudanSurinameSwazilandSwedenSwitzerlandSyrian Arab RepublicTaiwanTajikistanTanzania, United Republic ofThailandTogoTokelauTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTurks and Caicos IslandsTuvaluUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUnited States Minor Outlying Islandsunrecognized countryUruguayUzbekistanVanuatuVenezuelaVietnamVirgin Islands, BritishVirgin Islands, U.S.Wallis and FutunaYemenZambiaZimbabwe
Contact person:*	Mr. Ms. Given (first) name: Surname (last name):
E-mail (Please read this info):*
Confirm E-mail:*
Where did you buy the product:*	distributor: other:
Date of purchasing:*
Date of sending registration card:*	Sent Not sent
Information about product:
Programmer (type/modification):*	Please select... ------------------------- BeeHive208S BeeHive204 BeeHive204AP BeeProg2 BeeProg2AP BeeProg+ SmartProg2 MEMProg2 SEEprog ------------------------- BeeHive8S BeeHive4+ BeeHive4 BeeProg JetProg (DIL48, ISP) LabProg+ SmartProg MEMProg MEMProgL T51prog2 T51prog PREPROM-02aLV PIKprog2 PikProg+ PikProg 51&AVRprog
Serial number:*
Power supply unit:*	Internal From product delivery Other: (output V and A)
Mains supply voltage:	V
Version of control program PG4UW:*	(for example 2.86)
Information about PC, to which is the programmer attached:
Manufacturer/Type:*	Desktop  Notebook
Processor, speed:*
Operating system and version:*	Please select... ----------------------------------- Windows 7 32bit Windows 7 64bit Windows Vista 32bit Windows Vista 64bit Windows XP 32bit Windows XP 64bit Windows 2000 Windows NT Windows Me Windows 98 Windows 95
Communication port type:*	Please select... ----------------------------------- USB port: 3.0 USB port: 2.0 USB port: 1.1 LPT port: 1284 compatible LPT port: ECP/EPP LPT port: standard
Communication port location:*	Please select... ----------------------------------- motherboard Add-on card, ISA bus Add-on card, PCI bus
Communication port details:*	Please select... ----------------------------------- USB port: programmer is single device attached USB port: shared port with other devices LPT port: set as SPP LPT port: set as BiDirectional LPT port: set as EPP LPT port: set as ECP
Information about programmed device you have the problem with:
Device type (full name, prefix/suffix including):*
Vendor (see vendor logos):*
The way of chip programming:*	Please select... ------------------- ZIF socket ISP
Package (DIL40, PLCC44, SOIC20, ...):*
Type of used adaptor/module for programming (enter 'none' if none):*
Serial number of used programming adaptor:
All designation on the top of programmed device:*
All designation on the bottom of programmed device:
Deadline of problem solution:*	within Please select... ------------------- months weeks days
How often do you work with this devices:*	Please select... ------------------- Still Sometimes One-shot
Number of programmed devices:*	approx. pcs per year
Samples are available?*	Yes (I'm sending it to speed-up the problem solving; note) Yes No

Further questions

Do you have installed latest (2.86) version of control program?*	Yes	No
Do you know thoroughly the features and correct behaviour of the programmer?*	Yes	No
Did you read the information mentioned in PG4UW software, section "Device/Device info"?*	Yes	No
In the case of in-ZIF programming: Is the ZIF socket of programmer or adapter free form dust and isn't out of life? Can you rule out surely the wrong contact in the ZIF socket? Are there also the chip outlets free from oxide layer or (de)soldering residues?*	Yes	No
In the case of programming through ISP connector: Did you follow the recommendations, provided by us for ISP mode of the chip, you are programmed, mainly the Recommended target circuit design?*	Yes	No
Do you have datasheet and errata sheets (if exist) of the programmed chip?*	Yes	No
Do you know thoroughly the features and correct behaviour of the programmed chip?*	Yes	No
Is the device with problem new or used?*	New	Used
How many devices did you test?*
Is the error reported for all of the tested devices?*	Yes No I have only one device
Is the error reported for devices with another date code?*	Yes No I have only one batch
How many devices lot (with different datecodes) have you tested?*
Enter device code of tested chips (separated by comma):*
During which procedure is an error reported?*	Read Program ID check Insertion test
Is the programmer successful in case of other types of devices?*	Yes	No
Does the error occur always or randomly?*	Always	Randomly
Does the programmer work well with other PCs?*	Yes No Not tested
What is the result of programmer selftest plus procedure (if available)?*	OK Error Not available Not tested
What is the result of programmer selftest of ISP connector procedure (in the case of programming through ISP connector)?	OK Error Not tested

Problem description

Below description should include step-by-step description of all activities that invokes a problem. Please make your problem description as specific as possible - you can increase speed and chance to resolve a problem. This description should be included either what is known to work correctly, either what is failing. Yours comments and descriptions of expectations are welcomed. It's best, send us device with which the problem occurs - it may happen, we haven't currently available in our laboratory the sample of chip, you have a problem with.

LOG window content

The problem report MUST include a exact reports of PG4UW program - the FULL content of LOG window. The result of selftest plus procedure is necessary, if this procedure report some error. Use please next simple procedure to provide a LOG window content: activate menu Help/Create problem report and confirm creation of the PG4UW_LOG_windows_content.txt file on the Desktop of your PC. Then open this file and perform a copy of the content to the next field.

Log file "PG4UW_LOG_windows_content.txt" appear on the "Desktop" and also in this folder:
"C:\Documents and Settings\YOUR_ACCOUNT\Desktop\". Maximum file size, you can send, is 256kB.

LOG file of PG4UW program:

Send me a copy of this form on my E-mail

Control Code

Please enter control code from picture*

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If control code isn't readable for you, please refresh image.

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Notes:

• If you haven't installed latest version of the control program, you can get it from section Downloads. It is very important to have latest version of software, because:
  • it is possible the problem you have is already solved by software update
  • we don't save older versions of software. If we give you instructions "please perform next steps...", your software version may not behave in the same way as the latest version of SW, which is always used by us.
• in the case of sending samples, please attach to the package this declaration for customs: "Free sample(s), not for commercial sale. Value for customs purposes only: $10US"

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We are responding to all inquiries within 24 hours (working days). If you will not receive our response within this time period it is likely because something happened to our post on the way to you. In this case, please visit our Undeliverable responses page and check if your E-mail address is not listed there.