We love satisfied customers - the motto of Elnec. This privacy statement was made to ensure you that we highly appreciate our customers and therefore we are also committed to protecting your privacy.
Regarding our on-line presentation at this web-site, our aim is to provide you an environment, where information can be easily and quickly accessed. According to usual e-business practices, Elnec does not request personal information from visitors when accessing any section of the Company's public web site. Identifying information (address, name, etc.) is required only when visitors of the web site ask for a specific service, information and/or interact with Elnec.
Information you provide explicitly
When you want to use our e-shop, web-based contact e-mail forms, or support request e-mail forms at this web site, you are asked to provide some personal information, e.g. name and e-mail address. Sometimes we may ask you to specify information about the Elnec product you have purchased or also we may ask for details of the project (application) for which you are submitting a request. Information that you provide explicitly may be used for the following purposes:
- purposes specifically related to your request,
- internal statistics,
- promotional correspondence.
Information that you provide explicitly is not shared with any third party, except when it is mandatory for us to provide the information to a third party to supply a service that you have requested (e.g. shipping of the product you ordered). We use outside shipping companies (like DHL, FedEx, etc.) to ship orders. Therefore, we must provide your mailing address, name, and phone number to them.
Because information you provide is necessary for us to enable to provide our services adequately, you cannot opt-out of receiving administrative communications related to your registration, order confirmation, etc. .
Internally, to minimize possibility of misuse, access to the databases with collected information has a very limited number of Elnec employees.
A specific position among our online forms has an e-shop form. The first order of the customer, made through this form, serves also as a registration of the customer. To make it easier for the customer, when he/she will make an order using our e-shop next time, following information are stored in our database:
- e-mail address (registration login e-mail),
- password (registration login password),
- name of the customer and/or company,
- contact information.
If the customer will visit our e-shop next time, it will be necessary to fill in login information (e-mail and password) only. The whole contact information part of the e-shop form will be pre-filled automatically, using data stored in our database. This solution was choosen to help to save valuable time of the customer. Moreover, when customer is logged-in in our e-shop his/her contact information will be pre-filled automatically also in other web-based contact and support request forms (AlgOR, Tech support, Problem report, etc.).
Due to security reasons, we recommend each customer to log-out after sending an order / contact form / support request form.Cookies
In general, our website stores your language preferences in form of cookies. This information is stored at the hard drive of the visitor's computer.
More information in form of cookies stores only our e-shop web page. Besides language preferences of the visitor it stores also information about the items added into the shopping cart. This information is stored to avoid the resubmission of data customer have already fulfilled, with objective to make shopping more comfortable for him/her. This information is stored at the hard drive of visitor's computer. If customer successfully execute the order, cookies related to the e-shop page will be automatically deleted from customers's computer hard drive.
If your browser rejects cookies from this web site, you may still browse it. However, in this case, web site's e-shop will be not working.
Information provided while accessing the Elnec.com web site implicitly
When accessing our public web site, we are able to collect the following information:
- region of the world you are requesting the page from,
- your IP address that is requesting a page,
- your operating system,
- your Browser type,
- etc. .
Elnec’s web site contains links to other sites. Please be aware that Elnec, does not control third parties' web sites and therefore is not responsible for the privacy practices of such other sites. We encourage you read the privacy statements of each and every web site that collects personally identifiable information. In most cases, a new browser window opens when you link out of the Elnec web site.
This privacy statement applies only to information collected by the Web site Elnec.com .
Last update: December 18th, 2015