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AlgOR (Algorithms On Request) service. Description and request form.

AlgOR is a service, with which we respond (as flexibly as possible) to the customer's request regarding the implementation of programming support for new devices into the current control program. This service can be used also to ask for new features of the control program.

AlgOR process is simple:

  • You send to us a request for programming support implementation of not-yet-supported device in the control program.
  • We will confirm receiving of your demand immediately, together with information about schedule of our work, expected deadline of solution and about suitable programming adapter/module.
  • If the implementation of requested is not possible for some reason (technically impossible to implement, very expensive implementation, programming specification is not available, device samples not available, ...), we will also contact you with all details.
  • After completion of the request, we will inform you that the newest version of the control program is available.

Notes:

  • We endeavour to serve you quickly, but we can't guarantee that all AlgOR requests will be satisfied immediately.
  • We reserve the right to set priority of jobs according to requests from all user.
  • AlgOR service is related to the all Elnec programmers, but users of the multiprogrammers will be served before users of single-site universal progammers. Also the request related to registered programmers will have higher priority.
  • We promise to work on the best-effort basis.
  • use please One AlgOR form for one request only. If used for more chips, we will accept first listed chip only.
  • we understand the non-answered questions have unimportant weight for you.
  • the AlgOR form can be also used for support request of non-programmable chips (e.g. testing), or chips which does not have nonvolatile part inside. In this case, please, specify in the section "Notes to request", what actions have to be done with the chip you have mention in the AlgOR form. Doing it as precise/complete as possible will save a time of both parties.

Please use the following form to request to add an unsupported device into the control program or to request to add/change some feature of the control program. Fill out this form completely to provide us all necessary information about the chip you want to be supported. A complete form will receive higher priority than an incomplete form. The work may be delayed or stopped if a sample can't be supplied.

Fields marked with an asterisk (*) are required.

Contact information

In case of rare chips, or very new chips, or if chip is specially developed for one (or for few only) customer(s), ... the manufacturers of the programmable chips very often ask us for information about project, about end customer (name and contact) and about programmed chips quantity.

They verify our request with end-customer. Of course you no need to provide us this information, but it might happen, that chip manufacturer refuse to help us when not provided.

Result is, the final solution (implementation of the support) will be delayed or impossible.

The information about number of programmed chips weekly are for us to recommended suitable configuration of programming workplace.

Information about project, where the programmable chip will be used (Info):
Information about sender of AlgOR form:


Please insert valid E-mail address. If you insert incorrect, inactive or in other way unreachable E-mail address (e.g. with a very strong anti-spam filter on a post server level) our reply can not reach you.

We are responding to all inquiries within 24 hours (working days). If you will not receive our response within this time period it is likely because something happened to our post on the way to you. In this case, please visit our Undeliverable responses page and check if your E-mail address is not listed there.

Information about company, that will be program the chip.
Information about device programmer(s) you want to use:
distributor -

Enter serial number(s) of all your programmer(s), you want to use for programming of requested chip. (delimited by comma)

Information about programmable chip, you want to be supported
- check now (OnDemand 3.92p)
THIS INFORMATION about sample chips *

The sample of programmable device is necessary to have for testing and release new chip support.

The sample chips are also necessary to have in hands in the case of reproducing issues reported by customers related to the device mentioned in this AlgOR

Therefore we can return your samples only if we gain chips from semiconductor manufacturer or we buy it from standard suppliers.

In case of missing samples, we always ask the semiconductor manufacturer for samples and/or we try to gain devices from distributors or other sources, but if samples are not available - also in the package you're asking for the support - the solution from us will be delayed or impossible.

Your answer about chip samples availability "Yes, can be provided, but it is required to be returned" mean, we must verify, if we can gain samples from chip manufacturer. It mean delayed answer to the AlgOR request. If IC manufacturer refuse to provide samples and to purchase samples from supplier(s) is very expensive, the request for implementation will be refused, or implementation of the support will be not for free.

Notes to request
privacy statement


Notes:

  • example of address on the parcel (enter the requested device name instead of "LPC1768FET100" used here):

    Elnec s.r.o.
    AlgOR: LPC1768FET100
    Jana Bottu 5
    08001 Presov
    Slovakia
    Tel.: +421-51-7734328

    Addidional instruction for the customers from outside of the European Union:
  • in the case of sending samples, please attach to the package this declaration for customs: "Free sample(s), not for commercial sale. Total value for customs purposes only: 10.00 USD"
    • if instruction stated above will not be followed by a sender, the import customs procedure might be required. In this case, Elnec s.r.o. will be entitled either:
      • to refuse the shipment and send it back to sender
        or
      • to require compensation of all incurred costs related to the customs procedure from a sender

  • Information about sample chips:
    • The sample of programmable device is necessary to have for testing and release new chip support.
    • The sample chips are also necessary to have in hands in the case of reproducing issues reported by customers related to the device mentioned in this AlgOR
    • Therefore we can return your samples only if we gain chips from semiconductor manufacturer or we buy it from standard suppliers.
    • In case of missing samples, we always ask the semiconductor manufacturer for samples and/or we try to gain devices from distributors or other sources, but if samples are not available - also in the package you're asking for the support - the solution from us will be delayed or impossible.
    • Your answer about chip samples availability "Yes, can be provided, but it is required to be returned" mean, we must verify, if we can gain samples from chip manufacturer. It mean delayed answer to the AlgOR request. If IC manufacturer refuse to provide samples and to purchase samples from supplier(s) is very expensive, the request for implementation will be refused, or implementation of the support will be not for free.
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