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Device Search tip
The names of the programmable devices in our database don't contain all characters, shown at the top of the chip or mentioned in a datasheet section part numbering. The names of the chips in our database contain all characters necessary for identification of the device, but don't contain such codes, that have no influence to the programming, for example temperature code, speed code, packing type code, etc. . If such code letter is at the end of the name, it should be omitted.
Example:
devices Am27C512-150, Am27C512-200 and Am27C512-250 should be searched as Am27C512
This number indicates quantity of items that could be produced from components in stock. Reasonable quantity of this product can be available within 3 working days.
The sample of programmable device is necessary to have for testing and release new chip support.
The sample chips are also necessary to have in hands in the case of reproducing issues reported by customers related to the device mentioned in this AlgOR
Therefore we can return your samples only if we gain chips from semiconductor manufacturer or we buy it from standard suppliers.
In case of missing samples, we always ask the semiconductor manufacturer for samples and/or we try to gain devices from distributors or other sources, but if samples are not available - also in the package you're asking for the support - the solution from us will be delayed or impossible.
Your answer about chip samples availability "Yes, can be provided, but it is required to be returned" mean, we must verify, if we can gain samples from chip manufacturer. It mean delayed answer to the AlgOR request. If IC manufacturer refuse to provide samples and to purchase samples from supplier(s) is very expensive, the request for implementation will be refused, or implementation of the support will be not for free.
Please use this form if any problem occurs while working with any programmable device and Elnec programmers. Fill out this form completely to provide as much information as is available to help solve your problem. A complete form will be given priority over an incomplete one.
Maybe you think the form is too long and some questions are unnecessary. Look please at the form from different point of view:
it take no more than 10 minutes to complete this form
the question are asked to serve also as a simple troubleshooting guide. During the filling out the form you might found the reason of the problem. Typical example is a question: "Do you have installed latest version of control program?"
if you inform us about the error by one sentence, it is 99% insufficient. The additional questions are necessary to ask, many times in the range of Device problem report form. And of course the solution of the problem will be delayed until we gather all necessary information.
we are really very sorry, but none of Elnec staff have telepathy capability. Another words, none of us is able to solve or to simulate a problem, without known the circumstances, when and how the problem arise
If you haven't installed latest version of the control program, you can get it from section Downloads. It is very important to have latest version of software, because:
it is possible the problem you have is already solved by software update
we don't save older versions of software. If we give you instructions "please perform next steps...", your software version may not behave in the same way as the latest version of SW, which is always used by us.
example of address on the parcel (enter the requested device name instead of "LPC1768FET100" used here):
Addidional instruction for the customers from outside of the European Union:
in the case of sending samples, please attach to the package this declaration for customs: "Free sample(s), not for commercial sale. Value for customs purposes only: $10US"
if instruction stated above will not be followed by a sender, the import customs procedure might be required.
In this case, Elnec s.r.o. will be entitled either:
to refuse the shipment and send it back to sender
or
to require compensation of all incurred costs related to the customs procedure from a sender
Please insert valid E-mail address. If you insert incorrect, inactive or in other way unreachable E-mail address (e.g. with a very strong anti-spam filter on a post server level) our reply can not reach you.
We are responding to all inquiries within 24 hours (working days). If you will not receive our response within this time period it is likely because something happened to our post on the way to you. In this case, please visit our Undeliverable responses page and check if your E-mail address is not listed there.