BeeProg2

 
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Warranty & Repairs

We at Elnec are deeply committed to quality of our products - it is one of our top priorities. Our hardware is reliable and well built, therefore we can provide exceptionally long warranty (3 years) on all our universal and production programmers. For the products repaired under warranty, Elnec provides free shipping back (on return) to customers worldwide.

Warranty repair will be performed within 5 working days after Elnec receives a defective product. Preferential handling of repair requests ensures registration of the product that should be done within sixty 60 days from the date of purchase here.
The longer repair time can be expected for BeeHive8S/208S (6-7 working days) and for the products provided for repair without clear and complete description of error.
If the matter is urgent - we also provide speed-up repair, within 2 working days from getting defective product. Speed-up fee is requested in such case - it is 30% of out-of-warranty price list of repairs.

Notes:

  • detailed warranty terms can be found here: Terms and conditions ,
  • please see the paragraph below, to be familiar with the warranty repair conditions and procedures, before sending any shipment to Elnec.
  • the price of repair doesn't include exchange of ZIF socket of the programmer. If required, this item can be ordered and paid separately.

Warranty service/repairs procedures:

1. There are two procedures when customer is requesting a warranty service/repair:

  1.  Warranty service/repair by local authorised distributor of Elnec
    • applicable only for customers who purchased Elnec product from authorized Elnec distributor in country of customer seat (please see authorised Elnec distributor(s) for your location here / if there is no authorized distributor in your location please contact Elnec directly,
    • please see paragraph 1.1. for detailed instructions.
  2.  Warranty service/repair by Elnec s.r.o.
    • applicable for customers who purchased and registered original Elnec product from Elnec s.r.o. directly,
    • please see paragraph 1.2. for detailed instructions.

1.1. Procedure of request for Warranty service/repair by local authorised distributor of Elnec

  1. customer should contact his local authorized Elnec distributor, describe his problem in detail and ask distributor to consider next steps,
  2. if it is necessary to send product for repair to your authorized distributor shipping cost is covered by:
    • customer for sending product to authorized distributor,
    • authorized distributor for sending repaired product back to customer,
  3. before sending your product, please write down the model and serial number and keep it for your reference and follow instructions provided by your authorised local distributor.

1.2. Procedure of request for Warranty service/repair by Elnec s.r.o. - RMA (Return Merchandise Authorization) process

  1.  first of all, customer must create a Problem report where he describes the problem in detail,
  2.  according to information provided by customer, Elnec will inform customer of next steps,
  3.  if it is necessary to send a product for repair to Elnec s.r.o. shipping cost is covered by:
    • customer for sending product to Elnec,
    • Elnec for sending repaired product back to customer,
  4.  if it is necessary to send a product for repair/diagnostic to Elnec s.r.o. customer will receive RMA number from Elnec.

Notes:
  1. it is required to place this RMA number at the document which accompanies defective product as well as to provide RMA number at shipment box,
  2. please note, that defective product sent without RMA process accomplished and/or if shipping instructions provided by Elnec were not followed, may not be accepted by Elnec and/or refused to repair,
  3. before sending your product, please write down the model and serial number and keep it for your reference,
  4. we recommend using a shipping company - like DHL - that provides a tracking number,
  5. we do not need to receive accessories with the product unless they help us to evaluate the issue with the product,
  6. if product do not meet warranty terms we will send customer our estimate of repair service cost for approval.
  7. example of address on the parcel (enter your RMA number instead of "R-040812/01" used here):

  8. Elnec s.r.o.
    RMA #: R-040812/01
    Jana Bottu 5
    08001 Presov
    Slovakia
    Tel.: +421-51-7734328


After warranty period Repair service / Repairs not covered by warranty

Elnec offers very flexible after warranty period Repair service that is applicable also to majority of discontinued products. Standardly repair will be made within 5 working days after Elnec receives the product. The longer repair time can be expected for BeeHive8S/208S (6-7 working days) and for the products provided for repair without clear and complete description of error. If the matter is urgent - we also provide speed-up repair, within 2 working days from getting defective product. Speed-up fee is requested in such case - it is 30% of out-of-warranty price list of repairs.
Preferential handling of repair requests ensures registration of the product that should be done within sixty 60 days from the date of purchase here.

For repairs done by Elnec is given guarantee for none defects in material and workmanship for six (6) months from the date such repairs are made. This warranty is limited only to the parts of goods, replaced or influenced by that repair. If DIL ZIF socket of the programmer was replaced, limitation of 25.000 cycles on the ZIF socket also applies (it is given by the life time of ZIF socket).

Please see the paragraph below, to be familiar with the After warranty repair service conditions and procedures, before sending any shipment to Elnec.


After warranty period Repair service procedures

2. Procedure of request for After warranty period Repair service / Repair not covered by warranty - RMA (Return Merchandise Authorization) process:

  1.  first of all, customer must create a Problem report where he describes the problem in detail,
  2.  according to information provided by customer, Elnec will inform customer of next steps,
  3.  if it will be necessary to send a product for repair/diagnostic to Elnec s.r.o. customer will receive RMA number from Elnec.

Notes:
  1. it is required to provide RMA number at the document which accompanies defective product as well as to provide RMA number at shipment box,
  2. please note that defective product sent without RMA and/or if shipping instructions provided by Elnec were not followed, may not be accepted by Elnec and/or refused to repair,
  3. before sending your product, please write down the model and serial number and keep it for your reference,
  4. we recommend using a shipping company - like DHL - that provides a tracking number,
  5. we do not need to receive accessories with the product unless they help us to evaluate the issue with the product.

2.1. For repairs not covered by warranty /After warranty period repairs customer will be billed according to the costs of replacement materials, service time and freight. Elnec s.r.o. will determine whether the defective product should be repaired or replaced and judge whether or not the warranty applies.


Standard pricelist of repairs:

Order No. service Price USD
RP-0054 *repair of BeeHive208S $325 + $155/site
RP-0051 *repair of BeeHive8S $325 + $155/site
RP-0053 repair of BeeHive204 $260 + $155/site
RP-0059 repair of BeeHive204AP $260 + $155/site
RP-0058 repair of BeeHive204AP-AU $285 + $155/site
RP-0049 repair of BeeHive4+ $260 + $155/site
RP-0042 repair of BeeHive4 $260 + $155/site
RP-0052 repair of BeeProg2 $245
RP-0056 repair of BeeProg2C $245
RP-0057 repair of BeeProg2AP $245
RP-0044 repair of BeeProg+ $245
RP-0036 repair of BeeProg $245
RP-0032 repair of JetProg $285
RP-0031 repair of LabProg+ $245
RP-0038 repair of SmartProg2 $130
RP-0053 repair of PREPROM-02aLV $115
RP-0045 repair of T51prog2 $90
RP-0046 repair of PIKprog2 $90
RP-0047 repair of MEMprog2 $90
RP-0039 repair of MEMprogL $65
RP-0037 repair of MEMprog $90
RP-0022 repair of SEEprog $50

Notes:
  1. *above repair charges include programmer parts only, charge for computer parts should be determined after its inspection.
  2. above repair charges are not valid, if product is totally "burned-out" (damage of all active components by applying of high voltage, mechanical damage ...) and repair is not effective,
  3. repair doesn't include calibration. This service should be ordered separately
  4. programming adapters and modules are "consumable". Therefore we do not repair out-of-warranty programming adapters/modules
  5. example of address on the parcel (enter your RMA number instead of "R-040812/01" used here):

  6. Elnec s.r.o.
    RMA #: R-040812/01
    Jana Bottu 5
    08001 Presov
    Slovakia
    Tel.: +421-51-7734328

2.2. Products discontinued longer time may not be applicable for repair service. Details: Discontinued products page.

2.3. Shipment cost of repaired product not covered by warranty from Elnec facility back to customer shall be paid by customer.